This is more than just a billing job; it's about providing exceptional support and service to a long-standing patient base. You'll be the go-to person for patients who are often feeling frustrated or overwhelmed by the transition, so your ability to be patient, understanding, and persistent is key.
What We're Looking For
- Proven experience in a customer service, patient support, or billing role, preferably within a healthcare setting.
- Excellent verbal and written communication skills, with a focus on building trust and rapport with patients and professional partners.
- strong organizational skills and the ability to manage multiple tasks and deadlines in a fast-paced environment.
- A solid understanding of medical billing procedures, healthcare insurance, and, ideally, Medicare programs and guidelines.
- Proficiency with computer systems and the ability to quickly learn new software.
- A proactive, go-getter attitude with a passion for helping others and a desire to contribute to a successful, growing team. Why Join Us?
We are a small, tight-knit company with a big mission: to provide outstanding service to our patient community. We're proud of our recent growth and success, with revenue tripling over the last two years thanks to our dedicated team. We believe in working hard together to achieve mutual goals and providing our employees with a supportive and respectful work environment.
We offer a competitive benefits package that includes medical, dental, life, and vision insurance, as well as a 401(k) plan with employer matching.
salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Serve as the main point of contact for patients transitioning to Medicare, guiding them through a detailed process to collect required information and forms.
- Communicate complex Medicare topics clearly and simply, providing education and assistance to help patients understand their new coverage.
- Manage a high volume of phone and email communication with both patients and military treatment facilities, maintaining a courteous and professional demeanor while being persistent in securing necessary information.
- Investigate and resolve Medicare claim denials, meticulously preparing and submitting redetermination paperwork.
- Maintain an exceptional level of attention to detail and follow-through, ensuring every step of the process is completed accurately and on time according to our comprehensive checklist and standard operating procedures.
- Work collaboratively with a small, close-knit team, contributing ideas to streamline processes and improve efficiency.
- Assist with other billing department tasks as needed to support team goals.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
