The Opportunity: A Critical Dual-Role
We’re looking for a highly organized and detail-oriented individual to fill a critical Dispatcher and Accounts Receivable Specialist role. You will be the central hub for our service operations and a key part of our financial success. If you can handle the fast-paced demands of scheduling technicians while maintaining meticulous accuracy with financial records, we want to talk to you.
Your Core Responsibilities
This position requires balancing logistics and financial support:
I. Dispatching & Service Coordination (Primary Focus)
- Technician Management & Scheduling: Efficiently coordinate, manage, and dispatch field technicians for all service appointments, repairs, and installations. Develop and maintain daily schedules and routes, ensuring resources are optimally allocated to meet service level agreements (SLAs).
- Real-Time Job Monitoring: Proactively monitor and track all open jobs using dispatching software, resolving potential delays or conflicts to ensure service timelines are strictly met.
- Customer Communication: Serve as the primary contact. Professionally communicate with customers to confirm appointments, provide estimated time of arrival (ETA) updates, and manage service expectations.
- Documentation: Accurately document all service call details (assignments, status, completion notes) and collaborate with the team to quickly resolve customer concerns.
II. Accounts Receivable (AR) Support (Secondary Focus)
- Invoicing & Billing: Generate and process accurate, timely invoices for services rendered, verifying billing details against completed work orders.
- Payment Processing: Accept, process, and accurately record all incoming customer payments (checks, credit cards) into the accounting system.
- Collections: Execute professional, proactive collections efforts on past-due accounts. Follow up consistently with customers to minimize aging receivables.
- Financial Data: Assist with reconciling daily payments and maintaining the accuracy of customer accounts
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
I will further condense the responsibilities to meet the 1150-character limit, ensuring all core Dispatcher and AR duties are clearly communicated.
Core Responsibilities
This vital dual role manages service logistics and supports financial functions, demanding high organization and multitasking skills.
I. Dispatching & Service Coordination (Primary)
- Technician Management & Scheduling: Efficiently coordinate, manage, and dispatch field technicians for all service appointments, repairs, and installations. Develop and maintain daily schedules and routes, ensuring optimal resource allocation to meet service level agreements (SLAs).
- Real-Time Job Monitoring: Proactively monitor and track all open jobs using dispatching software, resolving potential delays, conflicts, or emergencies to ensure strict adherence to timelines.
- Customer Communication: Serve as the primary contact. Professionally communicate with customers to confirm appointments, provide estimated time of arrival (ETA) updates, and manage service expectations.
- Documentation & Resolution: Accurately document all service call details (assignments, status, completion notes). Collaborate with the team to quickly resolve field issues and complex customer concerns.
Skills
- dispatcher
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
