customer service representative.

The Customer Service Rep will be responsible for case management, including closing cases on all resolved issues, updating, and managing cases for any open issues. Research pre and post transaction issues regarding (but not limited to), damages, shortages, and other discrepancies while complying with organizational guidelines. Research, process and provide reporting on order tracking and shipping delays while complying with our shipping guidelines and policy. Communicating with internal and external customers throughout the process. Must be able to work ONSITE 2 to 3 times a month.   Qualifications:

• Associate’s degree preferred but not required
• Minimum of 2 years' customer service experience
• Intermediate PC proficiency in MS Office and Outlook
• Excellent communication skills
• Solid organization skills required
• Emotional Intelligence
• Problem Solving Skills

Additional Skills

• Excellent customer service communication skills and impeccable track record of reliability.
• Experience with answering a high volume of inbound calls
• Able to work independently and drive results for customers and account managers.
• Experience using Customer Service technologies including but not limited to: Cisco, Salesforce.com, SAP, Workforce Management Tools, etc.

salary: $19 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Assist customers with their product orders, answering questions and providing prompt resolution to any potential concerns
• Answers incoming customer calls, create cases within program application, and respond to general inquiries relating to ordering, shipment delays, order cancellations, shipping status, etc.
• Performs customer service functions such as handling customer complaints, interviewing customers on the phone to gain a clear detailed understanding of customer issues, researching customer requests, interacting with other internal business units and teams, and follow-up via email or phone call to customers to fully resolve requests such as returns, order errors, mis-shipped or lost orders, etc. and to ensure customer satisfaction
• Creates and maintains detailed and accurate customer account history notes in the (SFDC) internal computer system by entering in incidents and related notes on a continual basis
• Assist customers with processing online order requests and facilitate inquiries related to online ordering issues to the appropriate contacts for resolution

Skills

Call Center Support

Customer Service

Microsoft Office

Case Management

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.