collections analyst.

Key Responsibilities

• Lead Collections and Escalations: Serve as the primary escalation point for all complex collections and dispute resolution matters across USCAN accounts, ensuring timely resolution and maintaining customer goodwill.
• Own Account Lifecycle Management: Directly manage and execute the processes for suspending and terminating services for overdue corporate accounts (CCE), providing weekly status updates on all manually suspended accounts.
• Dispute and Process Training: Review, assist, and train junior collectors on effective methods for resolving customer disputes and complex collections issues.
• Third-Party Collections Oversight: Act as the liaison between Cisco and our third-party collections vendor (D&S) for all USCAN accounts, including the review and transfer of accounts and processing vendor invoices for timely payment.
• Financial Reconciliation and Reporting:
  • Review and apply payments received from D&S, accurately processing necessary fee write-offs.
  • Timely process final write-offs for accounts where third-party collection efforts have been exhausted to ensure accurate AR aging.
  • Process and apply ad hoc Withholding tax credits.
• Service Resumption and Compliance: Investigate the cause of suspension for returning customers and ensure all outstanding issues are resolved before services are resumed.
• Compliance and Audit Readiness: Review accounts prior to third-party transfer to ensure all compliance and internal steps have been thoroughly fulfilled.

Required Qualifications

• Experience: Proven professional experience working in a collections environment.
• Language: Fluent in English, both written and verbal.
• Education: University degree.
• Core Skills: Strong analytical skills, excellent written and verbal communication, and outstanding organizational and time management skills.
• Aptitude: Capable of making informed decisions and taking action under pressure, coupled with strong ad hoc problem-solving skills.

Preferred Qualifications

• Financial Acumen: Strong Business Acumen coupled with a good understanding of Cisco's Invoice to Cash processes.
• Adaptability: Ability to rapidly adapt to changes in a transformation environment.
• Tool Experience: Familiarity with financial tools/systems such as Oracle, Pega, and MicroStrategy.
• Technical Skills: Advanced Microsoft Excel Skills.

salary: $32.93 - $37.93 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Team Lead Collections - Escalation point for USCAN accounts
• Own suspending and terminating for CCE
• Keep track of all manually suspended accounts
• Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
• Solving customer escalations within USCAN
• Review, assist, and train collectors on how to resolve disputes
• Liaise between Cisco and a vendor for any USCAN account sent to a 3rd party
• Review reports and provide account status updates
• Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
• Review accounts ready for 3rd party






Skills

Business

Collections

Qualifications

Years of experience: 0 years

Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.