consumer care representative.

This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you’ll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation. 

This is an on-site role based out of the Morrisville NC office. This position requires in-office attendance Monday-Friday (9 am-6 pm EDT ). 

salary: $55,640 - $55,640.01 per year
shift: First
work hours: 9 AM - 6 PM
education: Bachelors

Responsibilities

• Support, document, track, and resolve complaints and inquiries from consumers. 
• Represent the company as a primary contact for consumer concerns. 
• Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors. 
• Troubleshoot end-to-end and collaborate with internal and external contacts for resolution. 
• Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences. 
• Consistently meet or exceed set quality and productivity metrics. 
• Adapt to evolving departmental processes and responsibilities. 
• Perform other duties as assigned. 

What we're looking for

• Education: Bachelor’s degree or related experience preferred. 
• Experience: 2+ years in a call center environment. 
• Skills: Strong MS Office proficiency (Outlook, Word, Excel) and data entry efficiency. 
• Communication: Clear, concise, and professional verbal and written skills. 
• Problem-Solving: Ability to identify root issues through skillful questioning. 
• Judgment: Strong decision-making and organizational skills with attention to detail. 
• Teamwork: Ability to work independently and collaboratively. 
• Languages: Bi-lingual in French or Spanish strongly desired. 

Skills

Managed Care

Call Center Support

Telephone Etiquette

Active Listening

Empathy

Call Center

Microsoft Office

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.