What We Offer:
- Opportunity to transition from contract to a permanent role
- Exposure to a broad range of HR activities and projects
- A supportive and collaborative work environment
- Competitive hourly pay during contract period; full benefits upon conversion
- Brings strong HR knowledge and a hands-on approach
- Comfortable handling sensitive information with discretion
- Adaptable and proactive in solving problems
- Excellent communication and organizational skills
salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Provide excellent customer service by actively listening and asking probing questions to fully understand the request and follow through on completion.
Provide timely and accurate information guidance and support to employees and managers through various communication channels, such as phone and case management system.
Handle and resolve complex employee inquiries and issues, escalating to the appropriate HR team members when necessary
Consistently and accurately utilize the case management system to create, modify, and close resolved issues.
Clearly and concisely documents interactions with customers using proper documentation.
Preserves employee confidentiality when reviewing or discussing employee data or reasons for contacting HR.
Acts with a sense of urgency and prioritizes workflow based on issue type.
Consistently provide accurate information to team members by leveraging the information provided within the systems knowledge base.
Performs other duties as assigned. Participates in special projects to support the mission for VCUHS and department. Accepts alternate assignments as required.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.