Core Responsibilities (The Mission Plan):
- Frontline Support: Manage a high volume of customer interactions via phone, email, and live chat from our corporate office, ensuring rapid and professional responses.
- Product Expertise & Consultative Selling: Master the entire product line (supplements, usage, and benefits) to provide personalized, solution-based recommendations that genuinely assist customers in reaching their fitness goals. Use expertise to drive loyalty and repeat business.
- Order & Issue Management: Take full ownership of customer accounts, accurately processing returns, refunds, subscription changes, and troubleshooting delivery/shipping issues.
- Documentation & Reporting: Meticulously document all interactions, feedback, and trends in the CRM system to inform management, marketing, and operations teams on areas for continuous service improvement.
- Community Engagement: Maintain a positive, energetic, and professional demeanor, promoting the brand's unique culture and ensuring customer happiness is always the top priority.
- Availability to work on-site at our Boca Raton, FL (33487) corporate office.
- 1+ years of experience in high-volume customer service, call center, or e-commerce support.
- Exceptional written and verbal communication skills with a professional telephone manner.
- Strong organizational skills and ability to multitask effectively using multiple systems (CRM, e-commerce backend).
- High school diploma or equivalent.
- A passion for or deep familiarity with the sports nutrition, health, and fitness industry.
- Experience with a major CRM or help desk platform (e.g., Zendesk, Salesforce).
- Hourly Pay: $18.00 - $20.00 per hour, based on experience.
salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
- Frontline Support: Serve as the primary point of contact for a high volume of customer inquiries across multiple channels, primarily phone, email, and live chat. Efficiently manage queues to maintain rapid response times and customer satisfaction targets.
- Order Management: Accurately process, track, and manage all customer orders, including modifications, cancellations, returns, exchanges, and refunds. Proactively resolve shipping carrier issues and address delivery discrepancies.
- Complex Issue Resolution: Handle escalated customer complaints, billing issues, and technical difficulties related to our e-commerce platform or subscription services. Employ empathy and critical thinking to turn challenging situations into positive outcomes, preserving customer loyalty.
- Proactive Communication: Initiate contact with customers regarding potential order delays, product updates, or account changes, ensuring transparency and managing expectations before issues arise.
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Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
