Our client a healthcare services company is seeking Remote Care Coordinators to join their team.
Responsibilities
· Accurately enter patient referrals and applications into the centralized customer relationship management (CRM) system.
· Respond to patient inquiries regarding application or therapy status with empathy and professionalism.
· Make outbound follow-up calls to patients and providers for application updates or confirmations.
· Maintain clear, concise, and accurate documentation in company systems while on calls.
· Interact with healthcare providers to gather or clarify information needed to process new referrals.
· Guide patient accounts from initial intake through to final program determination or denial.
· Adhere to company policies, quality standards, and compliance guidelines.
· Maintain high call quality and provide a compassionate experience throughout the patient journey.
Skills
- High School diploma required: associate’s degree preferred
- 2-4 years of customer-facing experience in healthcare, call center, or pharmacy support roles
- Proficient in Microsoft Office Suite; experience with CRM systems
- Ability to type at least 40 WPM while speaking and documenting simultaneously.
- Comfortable using video conferencing platforms such as Zoom or Microsoft Teams.
- strong communication skills (verbal and written) with exceptional attention to detail.
- Previous experience with insurance billing or pharmacy operations is a plus.
- Must passed a Business Etiquette and MS Office Basic Computer Literacy assessment
100% Remote
Training Mon-Fri 8am -5pm CST 4-6 weeks
Schedule 8 hour shift between 7am-7pm CST
Pay Rate: $20 an hour
salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
· Accurately enter patient referrals and applications into the centralized customer relationship management (CRM) system.
· Respond to patient inquiries regarding application or therapy status with empathy and professionalism.
· Make outbound follow-up calls to patients and providers for application updates or confirmations.
· Maintain clear, concise, and accurate documentation in company systems while on calls.
· Interact with healthcare providers to gather or clarify information needed to process new referrals.
· Guide patient accounts from initial intake through to final program determination or denial.
· Adhere to company policies, quality standards, and compliance guidelines.
· Maintain high call quality and provide a compassionate experience throughout the patient journey
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
