In this role, you will act as the single point of contact for a portfolio of the company's most important clients, including large global corporations, state and local governmental entities, and the United States Federal Government. You will take full ownership of the entire client servicing relationship, from complex billing and reconciliations to end-of-lease management, ensuring a premier, white-glove service experience.
salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: High School
Responsibilities
Key Responsibilities
- Serve as the single point of contact and take full ownership of a dedicated portfolio of strategic clients.
- Handle customer service inquiries regarding collections, process refunds, account adjustments, and resolve discrepancies.
- Conduct large-scale financial reconciliations and cash application analyses.
- Perform root cause analysis to problem-solve complex, customer-facing issues and develop effective action plans.
- Understand and execute the complete end-of-lease process, including providing buyout/upgrade quotes, scheduling equipment removal, and managing contract terminations.
- 1-3 years of experience in high-level Collections, B2B Customer Service, or a related financial services role.
- Intermediate knowledge of Microsoft Excel (e.g., v-lookups, pivot tables) and Microsoft Word.
- Experience servicing Governmental (State, Local, Federal) entities- Preferred
- Direct experience with payment application and/or financial reconciliations.
- Proficiency with Salesforce. - Preferred
- Hybrid work schedule after training
- No weekend shifts
- You will gain invaluable and in-demand skills in complex B2B financial services, large-scale reconciliations, and end-to-end lease management.
- Opportunity to build your resume and professional network by working for a stable, globally recognized brand in technology and financial services.
Skills
- Collections
- Account Management
- Billing
- Customer Relationship Management
- Customer Service
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
