What You'll Be Doing: As a crucial part of our client support team, you will be the backbone of efficient, digital-first client interaction:
- Case Ownership: Take charge of client inquiries and requests coming in through email and digital platforms.
- Smooth Sailing: Ensure the smooth and efficient handling of client cases, from initial inquiry to final resolution.
- Investigation & Resolution: Dive deep into case details, utilize resources, and collaborate with internal teams to provide accurate and timely solutions.
- Compliance & Accuracy: Maintain impeccable documentation and adhere to company and industry standards.
- No Call Quotas! Focus on quality, in-depth service through digital correspondence.
- Consistent Schedule: Work a stable 8:00 AM – 4:00 PM CST, Monday–Friday.
- Excellent Pay: Competitive hourly rate of $20 - $25 per hour, Depending on Experience.
- Career Launchpad: This is an excellent way to gain specialized experience and start a long-term career in the highly stable insurance field.
- You are an experienced customer service agent ready for a new challenge.
- You have a keen interest in learning the nuances of the insurance field.
- You are detail-oriented, highly organized, and an excellent written communicator.
- You thrive on independently managing a case-load and solving complex issues.
salary: $41,600 - $52,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Handle basic client inquiries and requests primarily via email and live chat. This includes providing general updates on case status and processing routine information changes.
- Accurately document all interactions, case updates, and relevant information within the internal systems.
- Redirect claims and complex inquiries to the appropriate department or senior staff member for further handling.
- Maintain a high standard of service and professionalism in all non-call client interactions.
- Required to obtain your P&C license
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
