We’re looking for an Associate Analyst, Order to Cash to manage the daily monitoring, cash, and collection activities for a dedicated portfolio of customers. In this role, you’ll improve overall account health, strengthen customer relationships, and help drive cash flow by identifying and resolving root-cause issues that impact payments.
salary: $17 - $22 per hour
shift: First
work hours: 7 AM - 4 PM
education: Bachelors
Responsibilities
What your day-to-day will look like:
· Review assigned customer accounts, sending statements to customers, establish collaborate communication.
· Responsible for the resolution and management of outstanding invoices and delinquent accounts.
· Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
· Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
· Partner with leadership to make recommendations on account management strategies.
· Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
· Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements.
· Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
· Maintain customer contacts in collections tool.
· Research, validate, and submit customer refunds, internal write off requests, cash application offset requests.
· Properly document all collection activity in the AR system.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
