You will be responsible for developing, coordinating, and delivering comprehensive training programs related to all phases of our healthcare revenue cycle. Your work will directly impact our team's success and our organization's financial health by ensuring all staff are experts in their roles.
If you are interested in this role please apply and send your resume to zac.rawson@randstadusa.com
salary: $23 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Content Development: Design, write, and update comprehensive training materials (SOPs, job aids, e-modules) for all revenue cycle functions.
- Training Delivery: Lead onboarding programs for new hires and deliver ongoing continuing education, refresher courses, and compliance training to all staff.
- Client Education: Provide application and system training to external RCM clients, ensuring their staff understand software workflows and data entry.
- Needs Analysis: Collaborate with leadership and QA to analyze audit data, identify knowledge gaps, and develop targeted training to fix root-cause issues.
- Industry Monitoring: Actively track and translate complex payer/regulatory updates (e.g., CMS) into simplified, actionable training content.
- System Training: Serve as a subject matter expert for software implementations/upgrades, developing materials and training staff on new workflows.
- Performance Tracking: Monitor training completion and analyze program effectiveness by tracking post-training improvements in staff performance.
- Personalized Coaching: Provide one-on-one coaching and mentorship to support new hires, remediate performance, and assist with cross-training.
- SOP Maintenance: Maintain expert-level knowledge of all department manuals, ensuring they are accurate and effectively used in training.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
