If you thrive in an environment where accuracy and process quality are paramount, and you have a track record of stability and commitment, we want to hear from you!
What You'll Do (The Core Focus):
- Order Quality Control: Perform essential quality assurance checks on daily technical service and delivery orders submitted by our field technicians.
- System Coordination: Monitor and track commercial accounts through our computerized and third-party systems, ensuring every order is entered correctly and fulfilled completely.
- Key Communication: Act as the administrative link between our account managers, branch managers, and commercial customers, providing essential updates on HVAC repairs and deliveries.
- Customer Support: Handle basic and routine customer inquiries and order follow-up with a high level of professionalism.
- Reliability: We require stability, excellent attendance, and a strong, consistent work ethic.
- Experience: Proven background in call center, administrative support, or quality assurance roles.
- Schedule: Monday-Friday, 8:30 am - 5:00 pm.
- Requirements: Basic computer proficiency and strong organizational skills.
- Competitive Pay: $18.00-$19.00 per hour (Increased from $16.00!)
- Temp-to-Perm: True path to full-time employment (3-5 months based on performance).
- Full Benefits: Available upon conversion to permanent status.
- Mandatory Screenings: Successful completion of a drug test (including marijuana), background check, and employment/education verification is required.
salary: $18 - $19 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Order Management & Quality Control (QA): Receive and manage a daily queue/call list of new technical service and delivery orders from technicians for commercial accounts.
- Data Verification & Auditing: Execute a thorough quality assurance check on every order to confirm accurate data entry, proper documentation, and adherence to established service protocols.
- Proactive Communication & Monitoring: Monitor open orders throughout the service lifecycle and proactively communicate with on-site branch managers or account managers to ensure timely fulfillment and guaranteed customer satisfaction.
- Customer Updates: Utilize dedicated third-party communication systems to provide professional updates to commercial customers regarding the status of HVAC repairs, service timelines, and deliveries.
- Troubleshooting: Address order inquiries and administrative discrepancies, initiating standard actions for correction or referral to senior staff as needed.
- System Utilization: Maintain accurate records by navigating and utilizing computerized tracking and order entry systems effectively.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
