Your Impact:
- Be the primary client liaison for all non-sales inquiries, fostering long-term relationships.
- Manage the full Supply Chain/Order Lifecycle: PO processing, logistics coordination, and timely shipment tracking.
- Take charge of Service Recovery, handling returns, credit notes, and billing discrepancies.
- Support Sales in identifying upselling opportunities.
Apply Today and Drive Business Success!
salary: $65,000 - $72,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
Client Communication & Relationship Management:
- Act as the primary non-sales point of contact for clients, handling all general inquiries, complex support questions, and customer complaints via phone and email.
- Proactively engage with established clients to ensure high satisfaction levels and foster long-term business relationships through regular communication.
- Oversee the complete order lifecycle, including precise data entry, processing of purchase orders, and managing internal fulfillment requests.
- Coordinate directly with logistics and warehousing teams to confirm timely shipment, proactively track delayed deliveries, and ensure customers receive consistent, accurate status updates.
- Take ownership of service issues, efficiently addressing and resolving customer complaints related to product, delivery, or invoicing.
- Manage and process necessary adjustments, including organizing product returns, coordinating reverse logistics, and accurately handling credit notes and billing discrepancies.
- Collaborate closely with the Sales/Business Development team to support account growth objectives.
- Provide administrative and logistical support in customer meetings and identify emerging opportunities for product upsells or additional service offerings based on client feedback.
Skills
- Inside Sales
- Industry Representative
- Call Center Support
- Sales Administration
- Sales Support
- Sales Incentives
- Telephone Etiquette
- Adapting to Change
- CUSTOMER ORDERS/SALES
- Basic Software Skills
- New Business Sales
- Basic Computer Skills
- Follow-up
- Active Listening
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
