Position Description The Sales Support Specialist provides essential direction and assistance to customers and sales channels, helping to achieve assigned business growth objectives and meet P&L financial targets. You will be responsible for executing regional marketing initiatives, managing customer issue escalation, and streamlining regional business performance reporting.
Key Responsibilities (Heavy Focus on Order Entry) Your role centers on managing the complete order lifecycle, requiring meticulous attention to detail:
- Order Management (OTR): Heavy focus on Order entry and order management. You will coordinate pre-order booking support through shipment and invoicing, including risk and opportunity management.
- Pre-Sales Support (ITO): Handle Intent to Order (ITO) activities, including managing customer inquiries and preparing quotes.
- Customer & Financial Support: Serve as the key contact for customer account management, providing troubleshooting for orders and account status, and resolving financial issues such as billing disputes, collections, and processing payments.
- Operational & Compliance: Perform operational activities (account/item setup, e-commerce order management) and ensure adherence to business processes and policies.
- Reporting & Tools: Provide administrative support by compiling reports, monitoring Key Performance Indicators (KPIs), and utilizing Salesforce and other tracking tools.
- Continuous Improvement: Identify and execute process improvements that boost customer satisfaction and productivity.
salary: $25 - $31 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
o Support the focused sales growth of an assigned geographic area to achieve P&L financial targets. May be responsible to assist other regions as necessary, based on available and necessary capacity.
o Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
o Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
o Intent to Order (ITO) – Presales support, customer inquiries, quote preparation.
o Order to Remittance (OTR) - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing including sales conversion Risk and Opportunity management.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
