*important*: Must be legally authorized to work in the U.S. without sponsorship. The client does not permit sponsorship, third-party employment, or candidates requiring work authorization support (including EAD or OPT).
Randstad has an immediate need for an experienced functional Product Analyst to support CRM initiatives, improve client and account data quality, and enhance user-facing functionality. In this role, you’ll collaborate with product, engineering, and business teams to translate user needs into clear requirements, troubleshoot CRM issues, and help deliver updates that strengthen the overall CRM experience for internal stakeholders. (this is a functional product support position) For immediate consideration please email resume to lisa.norman@randstadusa.com
salary: $40 - $45 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
What You’ll Do
- Troubleshoot and support Microsoft Dynamics CRM tickets; work with end-users and technology teams to resolve issues.
- Translate broader project objectives into well-defined user stories and work items with the Product Owner.
- Create detailed requirements and acceptance criteria while keeping the backlog organized and sprint-ready.
- Perform hands-on UAT to ensure functionality meets expectations and identify any issues requiring resolution.
- Support data-quality initiatives within the CRM, including work with enrichment and validation tools.
- Partner closely with product, engineering, and change management teams to ensure smooth delivery and adoption.
- 2+ years of experience in a product, business, or CRM analysis role.
- Experience supporting or working within a CRM system (Microsoft Dynamics preferred).
- Agile knowledge — user stories, backlog refinement, UAT, and sprint processes.
- Proficiency with Jira and familiarity with data-enrichment or data-quality tools (ZoomInfo, D&B, etc.).
- Excellent communication skills and the ability to collaborate with cross-functional teams and end users.
Skills
- CRM (1 year of experience is required)
- Dynamics 365 (1 year of experience is preferred)
- Product Support (1 year of experience is required)
- Microsoft Dynamics 365 CRM (1 year of experience is preferred)
- Customer Relationship Management (1 year of experience is required)
- CRM Platform (1 year of experience is required)
- Customer Experience (1 year of experience is required)
- Technical Support (1 year of experience is required)
- System Configuration (1 year of experience is required)
- Data Integrity (1 year of experience is required)
- Documentation of Operations (1 year of experience is required)
- User stories (1 year of experience is required)
- Epics (1 year of experience is required)
- Ticketing (1 year of experience is required)
- Ticket Triage (1 year of experience is required)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
