leave management specialist.

The Leave Management Specialist is responsible for administering leave and absence programs for all employees—from initiation through closure. This role manages all related communications and HR record updates while ensuring a consistent, high-quality employee experience. Operating in a fast-paced service center environment, this position provides expert guidance, accurate processing, and supportive care to employees throughout their leave journey. If interested, please apply with your resume today!  

salary: $20 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate

Responsibilities

Responsibilities:

• Provide guidance on Leave of Absence policies, laws, and procedures.
• Process, assess, and monitor all leave requests and claims, ensuring accurate documentation.
• Coordinate with Payroll and Benefits to ensure correct pay and benefit enrollment for employees on leave.
• Manage return-to-work processes using medical documentation and job requirements.
• Support employees throughout the leave and return-to-work process in alignment with company policy and legal requirements.
• Log all interactions in case/leave management systems and follow standardized processes.
• Deliver high-quality, confidential, and professional customer service.
• Maintain reliable attendance and participate in ongoing training.
• Proactively learn and navigate a document-heavy knowledge base.

Qualifications:

• 3–5 years of leave management and/or employee benefits experience, plus 3–5 years in a call or service center environment.
• Customer service, communication, and attentive listening skills.
• Experience with HR or case management systems and general HR administration.
• Highly detail-oriented, able to multitask, and proficient in Microsoft Word and Excel.
• Dependable, eager to learn, and a collaborative team player with a positive attitude.

Top 3 Required Skills

• Proficiency in FMLA and Leave Management
• Ability to prioritize and manage multiple tasks in a high-volume environment
• Clear and effective communication of complex information to diverse audiences

Skills

Leave Management (2 years of experience is required)

Leave of Absence

Human Resources (2 years of experience is required)

Microsoft Office

Call Center

Benefits

Benefits Administration

FMLA (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.