customer service rep.

Are you an experienced fraud analyst with specialized knowledge in complex wealth management products and a commitment to protecting high-value client assets? We are seeking a dedicated Fraud Representative to join our Wealth Management Client Services – Wealth Fraud team. If you possess the analytical skills to assess complex fraud patterns and the communication finesse to handle high-revenue clients, we encourage you to apply.

salary: $20.99 - $21 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School

Responsibilities



• Training Hours – Monday through Friday 7:30am - 4:00pm MST – Will follow schedule selected at offer time, once training is completed

Sun-Thurs: 9:30AM – 6pm MST

Job Description:

DEPARTMENT- Wealth Management Client Services - Wealth Fraud

The Senior Fraud (Hybrid) Analyst in Wealth Management Fraud & Claims handles multiple call types regarding possible fraudulent account activity and claim initiation concerns. The associate will handle inbound calls and take appropriate action based on complex transaction characteristics or account changes.. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.



The essential functions of this role include:

working weekends

Skills

Client Service

Basic Computer Skills

Customer Service

Call Center Support

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.