- At least 3 years in a contact center or similar customer-facing role
- written and spoken communication skills and a professional, calm presence.
- Comfort with technology; Salesforce Service Cloud, Social Studio, and Talk Desk experience is a plus.
- Ability to type 40+ WPM and navigate common office tech (PC, printer, scanner, etc.).
- Curiosity to learn our products, competitors, and relevant FDA/CTP and company policies.
salary: $19.99 - $20 per hour
shift: First
work hours: 7 AM - 6 PM
education: High School
Responsibilities
- Be the front line for our full portfolio of brands, turning tricky consumer issues into “wow” moments from first contact to final resolution.
- Handle conversations across chat, email, phone, and social media while keeping your cool and your professionalism, even with challenging consumers.
- Dive into tools like Salesforce Service Cloud, Social Studio, and Talk Desk to manage cases, track trends, and keep every interaction organized.
- Represent multiple brands with the right tone of voice, recommend products, and help build loyalty with every interaction.
- Support day-to-day operations, including printing letters, mailing coupons/compensation, and routing product returns for QA review.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
