Are you a natural problem-solver who can turn a frustrated caller into a loyal fan? We are looking for a Customer Support Specialist to be the voice of our brand. In this role, you’ll be the frontline hero, solving puzzles, answering questions, and ensuring every customer walks away with a smile. If you are patient, resourceful, and thrive in a fast-paced environment where no two days are the same, we want to hear from you!
salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Direct Support: Assist customers via phone, email, and live chat to resolve inquiries and technical issues.
- Problem Solving: Diagnose customer pain points and provide accurate, creative solutions.
- Record Keeping: Document all interactions in our CRM to ensure a seamless customer history.
- Feedback Loop: Collaborate with our product team by sharing common customer suggestions and issues.
- Follow-up: Ensure every customer is satisfied with their resolution before closing a ticket.
- Experience: 2 in a customer-facing role.
- Communication: Exceptional verbal and written skills (English).
- Tech Savvy: Comfortable learning new software quickly; experience with tools like Zendesk, Salesforce, or Intercom is a plus.
- Attitude: A positive, "can-do" spirit even during busy periods.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
