customer service representative .

The Customer Service Representative (“CSR”) receives incoming sales orders via telephone, or e-mail. The CSR’s primary responsibilities are to process orders, and to respond to general customer inquiries, invoice questions, and customer complaints. This role projects a professional company image through verbal and written customer interaction.  This position is 100% Remote Monday - Friday 8:30 am to 5 pm.  Must be able to work EST time zone. Qualifications:

• High school diploma or equivalent.
• 2 years of customer service including but not limites to retail, food service, hospitality or call center, etc. 
• Proficiency with MS Office, including excel and word
• Experience with ERP and/or CRM software
• General knowledge of warehouse and transportation operations
• Own analysis of customer problems and action best solution
• English/Spanish/French Canadian is a plus

salary: $25 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Order entry and customer maintenance
• Accurately process customer sales orders into company ERP and/or legacy systems.
• Setup and maintain customer master data for both existing and new customers.
• Follow up on customer sales orders as appropriate, including shipping/delivery verifications, payment issues, etc.
• Process credit card orders.
• Process returns and issues return authorization numbers in accordance with company policies and procedures.
• Maintain financial accounts by processing customer adjustments and credits as required.
• Process necessary OS&D adjustments in accordance with Nutricia North America’s policies and procedures.
• Process orders reconciliation at the end of each day.

Skills

Customer Service

ERP

Microsoft Office

Customer Master Data

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.