You will act as a vital resource for our stakeholders, utilizing your expertise to identify both stated and unstated needs, ensuring every client has a well-rounded and secure account.
Qualifications & Experience
- Industry Background: Typically 2–4 years of experience within an insurance agency or carrier environment.
- Contact Center Expertise: Prior experience in a call center or contact center environment is strongly preferred.
- Licensing: Must possess or be able to secure and maintain appropriate state insurance licenses and continuing education credits.
- Technical Savvy: Proficiency in MS Teams, Excel, Word, Outlook, and the ability to navigate multiple applications and monitors simultaneously.
- Critical Thinking: Proven ability to independently identify obstacles and develop solutions within department service level guidelines.
- Communication: Highly developed written and verbal communication skills with a positive, patient attitude.
- Consultative Communication: Uses technical expertise to influence and advise partners effectively.
- Accountability: Proactively identifies future obstacles and takes action to address them.
- Problem Solving: Thinks critically to recognize and solve problems with minimal assistance.
- Business Acumen: Demonstrates a deep understanding of insurance products, distribution channels, and service strategies.
salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Consultative Service: Conduct comprehensive account reviews via inbound/outbound calls and digital channels to explain products and offer coverages that meet specific policyholder needs.
- Expert Underwriting: Make informed decisions using established underwriting guidelines and procedures for all licensed states.
- Account Growth: Recommend additional or increased coverage where appropriate to enhance the client’s value proposition.
- Precision Documentation: Independently verify data and document every interaction across multiple systems with accuracy and concision.
- Regulatory Stewardship: Maintain strict compliance with state and federal regulations while upholding the highest standards of trustworthiness.
- Operational Excellence: Adhere to workforce management schedules, with approximately 90% of the day dedicated to phone-based consultation.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
