In this role, you aren’t just validating records, you are ensuring fairness. You will be the technical lead responsible for verifying calculation methodologies, conducting interest calculations, and ensuring every impacted customer receives the correct redress. You will act as a strategic consultant to leadership, bridging the gap between current operational gaps and future-state excellence.
salary: $60.93 - $70.23 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Support regulatory finding initiative involving restitution for impacted customers.
- Perform data validation of account records to confirm scope of customer remediation populations
- Perform validation of calculation methodology for all remediation populations to ensure each customer is receiving correct redress amount
- Conduct interest calculations for identified operational issues
- Provide daily/weekly reporting and support of progress of validation and calculations
- Interacting with different stakeholders within multiple LOBs ( leadership level )
- Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
- Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
- Oversees, provide support and input to business requirements delivery and monitor/assess/mitigate requirements-related risks, ensure quality outputs and track progress
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
