- Trend Analysis: Identify trends in payment repair including event level, sub-custody level and or market lever repairs.
- Efficiency: Contribute to Division/ Firm process improvement activities through improvement of STP (straight through processing).
- Alignment: Acquire and maintain knowledge of Division goals and business objectives; perform activities that support these goals.
- Impact: Acquire understanding of full scope of Division and how specific function impacts the firm.
- Standards: Repair and resolve discrepancies that impact client servicing in a timely and accurate manner; assist in activities that support the measurement of Client Service Standards.
- Accuracy: Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurately manner.
- Education: BA/BS degree or equivalent work experience.
- Technical Skills: Demonstrated PC skills; Effectively utilize internal systems to support client servicing deliverables; Computer literate - MS Suite of products - Excel, PowerPoint, Word; Internet knowledge.
- Problem Solving: Ability to identify, escalate and resolve a problem.
- Soft Skills:
- Ability to communicate professionally through effective verbal and written skills.
- Ability to manage time efficiently and effectively.
- Organizational skills and detail-oriented.
- Ability to multi-task.
- Ability to work in a team environment.
- Ability to meet deadlines and work under pressure.
salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
- Payment Processing: Collects global client’s dividend and interest Income payments.
- Verification: Verify information by validating payment advice received from local market against client receivable.
- Issue Resolution: Attempt resolution of client entitlement issue internally.
- Decision Making: Makes decision to repair or to contact sub-custodian or depository for resolution.
- Escalation: Escalate issue to manager when necessary.
- Communication: Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
- Reporting: Generate custody/operations related systems reports in support of daily, weekly and monthly management reporting.
- Client Servicing: Repair and resolve discrepancies in a timely and accurate manner keeping client informed.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
