customer care specialist.

Be the Face of Patient Care Excellence Are you a dependable professional with a passion for helping others? Join our Clients mission-driven team in Omaha, where you will play a vital role in the patient journey. As a Customer Care Specialist, you aren't just handling administrative tasks; you are ensuring patients receive the life-essential medical equipment and pharmacy supplies they need to thrive.

Your Impact and Opportunities:

• Champion the Patient Experience: Greet and assist walk-in patients with care, managing order pickups and equipment requests with a personable, empathetic touch.
  
  
• Drive Operational Flow: Coordinate with our Resupply and Fulfillment teams via real-time chat to ensure orders are processed accurately and delivered swiftly to waiting patients.
  
  
• Master Healthcare Admin: Lead high-volume data entry and document management, maintaining precise patient records and account notations.
  
  
• Bridge the Communication Gap: Manage local phone inquiries, routing callers to the expert support they need while serving as a professional liaison for vendors and guests.
  
  

Qualifications We Value:

• Experience: Proven background in front-desk or receptionist roles, ideally in a patient-facing medical environment.
  
  
• Industry Knowledge: Previous experience in DME, Pharmacy, or Health Insurance is a significant advantage.
  
  
• Technical Precision: Exceptional typing skills and a high level of attention to detail for complex order entry.
  
  
• Attributes: A positive attitude, unwavering dependability, and a desire to grow. This is a Temp-to-Hire opportunity designed for those looking to secure a permanent career home based on performance.
  
  

Ready to grow your career with a dedicated partner? Apply today for this Customer Care Specialist role  through our specialist recruitment team for expert guidance throughout your application journey!



salary: $17 - $18 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School

Responsibilities

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Skills

Advanced Data Entry Skills (2 years of experience is required)

Basic Software Skills (2 years of experience is required)

Customer Service (2 years of experience is required)

Order Processing

Administrative Duties (2 years of experience is required)

Front Desk Coordination

Medical Device or Pharmacy (1 year of experience is preferred)

Friendly

Empathetic (2 years of experience is required)

Confidentiality (2 years of experience is required)

Listening Skills (2 years of experience is required)

Quick and Efficient (2 years of experience is required)

Responsiveness (2 years of experience is required)

Adapting to Change

Interpersonal Sensitivity

Telephone Etiquette (2 years of experience is required)

Typing Skills (2 years of experience is required)

Business Coursework

Detail Oriented

Customer Care Specialist

MS Office

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.