- Quote Acceleration: Drive the end-to-back fulfillment process to resolve customer issues quickly and effectively.
- Stakeholder Synergy: Interface daily with internal customers and cross-functional teams—including Engineering, Sourcing, Pricing, Factories, and Sales—to ensure delivery expectations are met.
- Customer Advocacy: Act as the "Voice of the Customer" for escalations, ensuring that quote bottlenecks don't impact sales targets or parts delivery.
- Process Excellence: Support system enhancements and strategic initiatives aimed at modernizing our parts fulfillment operations.
- Performance Tracking: Maintain a deep understanding of Order Management Key Performance Indicators (KPIs) as the benchmark for fulfillment excellence.
salary: $23.59 - $23.6 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
• Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues
• Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines
• Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)
• Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery
• Support system enhancements and key initiatives that affect parts fulfillment operations
• Understand affected order management Performance Indicators – as critical measures of partsfulfillment excellence
• Manage quote data quality across the lifecycle of quote- emphasis on key dates
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
