About the Role Are you a problem solver with a background in health insurance? We are looking for professional, detail-oriented individuals to join our remote team. In this role, you will be the voice of our organization, helping members and providers navigate their dental benefits, resolve claims, and access the care they need.
If you are tech-savvy, empathetic, and experienced in the healthcare industry, we want to hear from you.
What You Bring to the Table
- Experience:
- Required: 2+ years of high-volume customer service experience.
- Required: 1+ years of experience in the Health Insurance Industry.
- Required: 2+ years of high-volume customer service experience.
- Tech Savvy: Ability to navigate multiple software applications simultaneously and troubleshoot basic equipment issues independently.
- Communication: Professional verbal and written skills are a must.
- Education: High School Diploma or equivalent required.
- Knowledge of Dental/Medical terminology.
- Experience with Medicare/Medicaid.
- Background in claims, billing, or coding.
- 100% Remote: Work from the comfort of your home (in approved states).
- Professional Growth: We provide training to help you succeed.
- Impact: Your work directly helps people understand and utilize their health benefits.
salary: $18 - $18.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
What You Will Do
- Support Members & Providers: Handle incoming calls, chats, and emails regarding eligibility, benefits, and claims payments.
- Solve Problems: Research and resolve complex inquiries regarding coordination of benefits, claim denials, and payment issues.
- Access to Care: Assist members in locating network dentists and primary care providers.
- Educate: Guide customers on how to use self-service tools and understand their coverage.
- Document: Maintain accurate records of all customer interactions and set expectations for follow-up.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
