call center representative.

Randstad in partnership with Rollins are actively hiring Call Center Representaitves to join their collections team starting on a contract to hire basis. It’s not just a job, it’s a career, and we are here to support you every step of the way. As a Call Center Representative, you will play a vital role in Rollins success by providing a critical service to the business and its customers. As a member of the call center team, you will work in a dynamic and fast paced environment to help our customers. In your role, you will be scheduling, receiving inbound calls and making outbound calls. You will be responsible for meeting and exceeding goals and metrics that drive the success of the call center department.

Responsibilities:

• Providing exceptional customer service consistent with HomeTeam Pest Defense core service standards and metrics 
• Providing information to prospective customers, initiating new service and properly setting up customer accounts 
• Dispatching technicians to scheduled appointments
• Adjusting errors and handling customer concerns
• Maintaining good customer relationships

Required Experience:

• Qualified candidates must have a high school diploma or general education degree (GED); college degree preferred.
• Twelve to eighteen months related experience and/or training in sales and dealing with the public or equivalent combination of education and experience is strongly preferred.
• Qualified candidates must also successfully pass a background check and drug screening.

Years Of Experience: 1+ to 2 Years


Skills:

• Call Center Support
• Active Listening
• Telephone Etiquette
• Typing Skills
• Basic Computer Skills
• Scheduling

Qualifications:

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.