- Experience: 1+ years of experience in a Customer Service or Contact Center environment is preferred.
- Backgrounds of Interest: We highly value candidates with experience in Retail, Food Services, Cashiering, Banking, Dispatch, or Call Centers—any role requiring heavy, high-volume customer interaction.
- Communication Skills: strong verbal and written communication abilities are essential for managing professional standards and customer escalations.
- The "Problem-Solver" Mindset: Ability to understand the "big picture" and advocate for the root cause of customer issues.
- Reliability: Must be able to work the 12:00 PM – 9:00 PM shift consistently and 100% onsite in Blue Ash (45241).
- Must pass required compliance and background checks.
- Verification of all previous employment dates is required prior to submission.
- Must be able to start on March 2nd.
salary: $20.11 - $21 per hour
shift: Second
work hours: 12 PM - 9 PM
education: High School
Responsibilities
- Resolve & Advocate: Support inbound customer inquiries and resolve complex issues by delivering exceptional service.
- End-to-End Ownership: Demonstrate ownership of customer concerns, working proactively with internal units and partners to manage issues through to a timely resolution.
- Communication: Receive inbound calls and perform necessary outbound callbacks to ensure all service levels are met and queues are maintained.
- Conflict Resolution: Use sound negotiation and problem-solving skills to resolve escalations within established parameters and policies.
- Data Integrity: Accurately capture and maintain all pertinent customer contact information within data systems.
- Process Improvement: Identify underlying drivers causing customer complaints and recommend solutions to improve overall processes and products.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
