Key Responsibilities You will manage the end-to-end lifecycle of customer accounts, acting as the representative for your assigned clients within the organization.
- Order Management: Coordinate resources to facilitate fulfillment from order receipt to delivery and manage return authorizations.
- Account Administration: Administer sales and marketing programs, pricing, and distribution policies.
- Data & Inventory: Monitor inventory against demand and provide notifications regarding shipments, pricing verification, and product availability.
- Problem Resolution: Investigate customer claims, resolve deductions, and maintain documentation for finance.
- Sales Support: Provide correspondence, open order reporting, and inventory updates to the sales team.
- Experience: Minimum of three years of customer service experience. A background in manufacturing is preferred.
- Technical Skills: Experience with SAP or ERP systems and Microsoft Office.
- Core Abilities: Focus on decision-making, organization, and time management.
Our benefits package includes medical, dental, and vision insurance, a 401k with company match, and paid parental leave. We also provide education assistance for college degrees and professional certifications, along with access to online learning courses.
salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required
Responsibilities
- Coordinate required resources to facilitate successful order fulfillment from order receipt to customer dock through accounts receivable
- Represent customer for assigned accounts throughout the organization
- Coordinate return authorization with customers
- Coordinate and administer Sales/Marketing programs, pricing, and distribution policies
- Monitor inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date
- Investigate and resolve customer claims and complaints; maintain appropriate documentation trails
- Manage and resolve customer deductions, maintain documentation for finance
- Create and update customer address book records; establish new customer profiles
- Support sales through account management, customer visits, accounts receivable
- Provide sales support, including: customer correspondence, open order reporting, inventory reporting, and customer call backs
- Coordinates monthly performance measurements for key accounts
- Participates in developing customer and department-specific process improvements
- Utilize troubleshooting and time management skills to exceed customer expectations
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
