What We’re Looking For
Experience: At least 6 months of call center experience. Communication: Must be able to read, write, and speak English fluently with a professional, polished tone. Resilience: Ability to stay calm and empathetic while handling emergency and roadside assistance programs. Education: High School Diploma or GED (Minimum requirement). Requirements: Ability to pass a background check and drug test.
- Schedule & Training Work-Life Balance: We provide SET SCHEDULES. No guessing your shifts from week to week! Paid Professional Training: 4 weeks of intensive, expert-led training (M-F, 9:00 AM – 6:00 PM). 24/7 Operations: As a 24-hour facility, we offer the stability of a permanent shift within a round-the-clock environment. Location: This position is 100% ON-SITE at our Fort Lauderdale, FL location.
This is a Temporary to Permanent opportunity designed for dedicated professionals who want to grow within a prestigious global organization. We don't just offer a job; we offer a career path in the luxury automotive sector.
salary: $16.5 - $17.28 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School
Responsibilities
- Brand Ambassadorship: Act as the premier point of contact for luxury vehicle owners, delivering high-touch customer service that aligns with elite brand standards.
- Emergency Response Management: Confidently handle high-priority situations, including emergency services, stolen vehicle recovery assistance, and roadside support programs.
- Technical Consultation: Respond to inbound inquiries and digital messages with precision, providing accurate information regarding exclusive vehicle programs, features, and services.
- Relationship Excellence: Cultivate positive customer rapport to drive brand loyalty and contribute to long-term business objectives.
- Critical Problem Solving: Independently research and resolve complex owner concerns to ensure maximum satisfaction and customer retention.
- Communication Mastery: Maintain a high level of professional correspondence; must be fully proficient in reading, writing, and speaking English.
- working in a smoke free environment
- working weekends
Skills
- Active Listening (1 year of experience is required)
- Telephone Etiquette
- Attention to detail (1 year of experience is required)
- Perfect Attendance (1 year of experience is required)
- Typing Skills
- Call Center Exp (6 months of experience is required)
- Empathy
- Advanced computer skills (1 year of experience is required)
- Adapting to Change
- Fluency in English
- Manage high volume of calls (6 months of experience is required)
- Apply product knowledge (1 year of experience is preferred)
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
