What You’ll Do
- Support the Front Lines: Act as the primary point of contact for drivers and clients, resolving delivery issues in real-time to ensure freight stays on schedule.
- Master the Logistics: Learn the "ins and outs" of freight management, from coordinating appointment freight to pulling pickups and managing dispatch data.
- Bridge the Gap: Work closely with our warehouse and dispatch teams in a fast-paced, high-energy environment where clear, direct communication is the key to success.
- Problem Solve & Manage OS&D: Take ownership of "Overages, Shortages, and Damages." You’ll troubleshoot shipping discrepancies and handle returns with a focus on reliability and accuracy.
- Technical Documentation: Process inbound paperwork and manifests using Peachtree and TMS software, ensuring every detail is accounted for.
- Work Ethic: You aren't afraid to roll up your sleeves. We operate in a down-to-earth, blue-collar environment where grit, accountability, and common sense are highly valued.
- Communication: Ability to communicate professionally and directly with a diverse workforce, from truck drivers and dock workers to corporate office teams.
- Growth Mindset: You are looking for a career, not just a job. We are ready to train a dedicated individual who is eager to learn the essential and complex world of transportation.
- Detail & Reliability: In trucking, the details matter. We need a consistent team player who is dedicated to being on-site and ready to tackle the day's challenges.
We offer a straightforward, respectful workplace where hard work is recognized and dependability is rewarded. This is an excellent opportunity for a motivated professional to take the next step in their career within the stable, thriving logistics industry.
Apply Today!
Ready to get to work? Please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration!
salary: $20 - $21.5 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
- Freight & Logistics Coordination: You will manage appointment freight, oversee account operations, and coordinate with dispatch by pulling pickups from the system.
- Data Entry & Documentation: You will accurately process inbound paperwork and manifest data into Peachtree and TMS (Transportation Management Systems).
- Customer Support: You will serve as a primary point of contact, answering incoming calls to resolve issues promptly and professionally for both internal teams and external clients.
- Exception & OS&D Management: You will handle "Overages, Shortages, and Damages" (OS&D), including refusals, returns, and re-consignments, ensuring all discrepancies are documented and escalated.
- Administrative Compliance: You will monitor undelivered freight reports and track the expiration of Certificates of Insurance (COI) to ensure operational compliance.
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Typing Skills
- Basic Computer Skills
- Customer Service
- Call Center Support
- Client Service
- Customer Relations
- Customer support
- CUSTOMER ORDERS/SALES
- Coordination
- Data Entry
- Administrative Duties
- Compliance
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
