The Opportunity Are you a master of logistics with a knack for professional communication? We are a global leader in innovative liquid handling products for the medical diagnostic, pharmaceutical, and biotech industries. We are looking for a Technical Service Coordinator to join our team and act as the vital link between our US-based customers and our Field Service Team.
In this role, you won't just be "scheduling"— prioritizing urgent needs, and ensuring our clients receive the high-level support they need.
Who Thrives in This Role? You are the ideal candidate if you have a background in dispatch or contact center environments. You excel at clear, professional email communication and can stay cool while juggling multiple priorities. If you are tech-savvy and have experience navigating CRM platforms like Salesforce, you’ll fit right in.
Key Responsibilities
- Customer Logistics: Direct all in-field service scheduling by communicating with customers daily via phone and email.
- Documentation Management: Collect and verify customer documentation to ensure efficient on-site service delivery.
- System Integrity: Enter and maintain service contracts in our SAP/CRM system to track purchased and completed services.
- Team Collaboration: Work closely with Business Development and Field Technicians to coordinate weekly schedules and ensure full coverage.
- Process orders and payments for services, generate invoices, and assist the Accounts Receivable team with billing reconciliation.
- Experience: Minimum of 2 years in client customer service or dispatch-related roles.
- Education: High School Diploma or Associate degree.
- Technical Skills: Proficiency in Microsoft Outlook and Teams. Experience with CRM platforms (Salesforce/SAP) is a significant plus.
- Communication: Exceptional verbal and written communication skills; ability to maintain a professional tone in all interactions.
- Organizational Skills: ability to prioritize tasks based on urgency and customer impact. this is a temp to perm opportuinty with a global company. If you would like to apply please send a resume today, to Kristina.wilson@randstadusa.com or apply online today.
salary: $21 - $24 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
Key Responsibilities
· Schedule all in‑field services by coordinating directly with customers daily through phone and email communication.
· Collect, verify, and process required customer documentation to ensure accurate and efficient on‑site scheduling for Technical Services (TS).
· Enter and maintain contracts in SAP/CRM to ensure accurate tracking of all services purchased and completed.
· Collaborate closely with Business Development Representative to support customer satisfaction and resolve service-related inquiries.
· Coordinate weekly schedules with field technicians to ensure proper coverage and timely service delivery.
· Process orders and payments for on‑site services and generate invoices upon service completion.
· Support the Accounts Receivable team by assisting with reconciliation and resolving customer billing or collection issues.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
