- Process and manage high-volume information received via phone, email, and chat, ensuring 100% accuracy and completeness.
- Act as the primary point of contact for inquiries across the globe, communicating effectively in both English and Spanish.
- Precisely input customer information, claims, and inventory data into the company’s internal ERP system (full training provided).
- Create and manage various documents using Microsoft Office Suite (Outlook, Word, and Excel), ensuring spreadsheets and correspondence meet professional standards.
- Conduct thorough research to support data requests and take the initiative to follow up with the inventory team to ensure customer satisfaction.
- Act as a diligent note-taker for the team to ensure no detail is missed regarding international orders or shipping tracking.
- Maintain organized filing systems and manage a meticulously organized tracking system for timely mail delivery.
- Must be fluent in English, with Spanish a plus.
- Punctuality is a core value of this team.
- High School Diploma required.
- Comfortable with basic math and have functional knowledge of Excel.
- You stay calm and collected when dealing with different time zones, various client locations, and technical inquiries.
- You are someone who gets along well with others, doesn’t mind taking instructions, and is eager to learn a complex industry.
- Employee pays only 10% of the health insurance premium (Medical/Dental/Vision).
- 11 vacation days per year (available to borrow against after just 90 days).
- 401k with company matching.
- Life Insurance, AD&D, and Long-Term Disability.
salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Core Responsibilities:
- Process and manage high-volume information received via phone, email, and chat, ensuring 100% accuracy.
- Act as the primary point of contact for international inquiries, specifically supporting the Latin American market.
- Work closely with the Inventory Team to track product availability and input customer information/claims into the company’s ERP system (training provided).
- Create and manage documents using Microsoft Office (specifically Outlook and Excel), maintaining a meticulously organized filing system.
- Conduct thorough research to support data requests, don't just wait for answers, take the initiative to ask questions and follow up.
- Act as a diligent note-taker to ensure all client and inventory details are recorded correctly.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
