In this position, you’ll engage with customers through outbound and inbound calls, build relationships, and help identify solutions that meet their needs. Beyond the phone, you’ll play a critical role in maintaining accurate account records, processing documentation, and ensuring transactions are completed efficiently and correctly.
If you’re motivated, organized, and enjoy balancing customer interaction with behind-the-scenes coordination, this role offers the perfect blend of engagement and impact.
salary: $39.81 - $39.82 per hour
shift: First
work hours: 9 AM - 5 PM
education: Bachelors
Responsibilities
- Make outbound calls to existing customers who need to upgrade their credit card machines (approx. 30 per day)
- Receive inbound calls (in a queue, especially closer to deadline)
- Explain the urgency and need for equipment upgrades
- Assist customers in selecting appropriate replacement machines
- Route complex or unrelated product questions to their Relationship Manager
- Call existing customers from lead lists
- Pitch and explain need for terminal upgrades
- Create urgency while maintaining professional customer service
- Follow up on leads and “double tap” outreach when needed
- Handle back-to-back calls (especially closer to deadline)
- Answer questions about:
- Equipment options
- Billing/fees
- Upgrade process
- Guide customers through purchase decisions
- Redirect unrelated product questions to appropriate teams
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
