Find Avaya network engineer Jobs in Richfield, Minnesota

Resolve Complex Issues: Independently manage and solve the most escalated client complaints regarding financial products and services.
Investigate &amp; Analyze: Conduct thorough investigations into customer issues to identify root causes and determine the best course of action for resolution.
Serve as an Expert: Act as a subject matter expert, providing guidance and interpreting procedures for other team members.
Manage Communications: Handle 5-10 inbound/outbound customer calls daily and manage written correspondence through both templates and custom responses.
Ensure Compliance: Review complaints for regulatory risks, accurately classify cases, and ensure all actions adhere to internal company standards.
Manage Your Caseload: Efficiently manage a daily pipeline of new and existing cases to ensure timely completion and closure.

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44 avaya network engineer jobs found in richfield, minnesota