4217 call center manager jobs found

about call center managers.

As a call center manager, you are required to be a strong people manager and team player. You are customer focused and an excellent communicator — and you are always ready and willing to help coach and train team members. 

You will be the liaison between senior management and the customer-facing reps in your company. If you have strong management skills and a passion for customer service, this could be a great career for you. Start browsing opportunities with Randstad right now. 

what call center manager jobs entail

Call centers often operate 365 days per year, servicing customers in multiple time zones, requiring call center managers to potentially work a variety of shifts. Depending on the company and need, you may be required to work evenings and weekends. You may also be expected to work more than 40 hours and overtime during busy periods. You will work in an office environment and spend your time managing call center representatives, assisting them as required and managing your team. In most cases, you will report to a senior call center manager or VP. 

your day-to-day tasks

As a call center manager, your main job is to ensure the call center runs efficiently. Here are some of the tasks that are commonly part of your job description:

• manage the daily operations of the call center
• provide coaching and training to call center staff
• set performance goals
• assist with customer service and customer inquiries as required
• monitor calls and employee performance
• take direction from senior management and implement it in daily operations
• review staff performance and provide solutions for improvements
• manage the operations budget
• provide status reports to senior management
• participate in hiring and recruiting

where you can work

Call centers play an important role for companies in many industries, from financial services to retail, IT solutions, travel, government agencies, telecommunications and more. Jobs are found with large companies or third-party call center companies in cities across the U.S. Note that some roles may be remote, too, allowing you to work from home. 

what you bring to the table

Successful call center managers must possess a diverse skill set. Hiring companies are looking for candidates with these skills:

• excellent communication skills
• strong interpersonal skills
• effective time-management and organizational skills
• experience with sales and business
• strong change-management abilities
• operations management
• people management
• strong technology acumen
• sales management

training and certifications

While having a specific undergraduate degree is not usually required for call center manager roles, a degree in the field in which the employer operates can be beneficial. Most training for call center managers is done on the job and in-house as part of the onboarding process. Additional training is typically provided as you progress in your career.

where your career is headed

Once you’ve worked as a call center manager for a number of years, many professionals move on to managing larger and more complex call centers, while others move into coaching or training roles — and still others take on territory or regional management roles. 

Are you a call center manager looking to make your next career move? Start browsing opportunities with Randstad right now. 

Alternatively, if your company is looking to land experienced call center managers, get in touch with us to learn how we can help you attract and hire top candidates today.