1842 customer service trainer jobs found

everything you need to know about customer service trainers.

Customer service is one of the most important aspects of any company. With people having a higher expectation for great customer service now more than ever, having a strong customer service team has never been more important. How a company interacts with its customers can be the difference between success and failure, and customer service trainers play an important role in ensuring customer service staff have the resources they need to be successful. 

As a customer service trainer, you will be tasked with designing and delivering training programs for new and existing customer service staff members. You will provide training for new and updated products, services and procedures. You will help customer service representatives improve their skills. Therefore, you need to have extensive experience in the customer service field, and be a strong communicator and coach. If you feel this role is for you, please contact us to learn more about your career options. 

average customer service trainer salaries in the U.S.

Customer service trainer salaries vary based on location and experience. On the low end, you can expect a starting average salary of about $33,000. With experience, you can make close to $50,000 per year. Experience plays a large role in your earning potential. Performance bonus and benefits may also be included in your compensation package. 

what customer service trainer jobs entail

Customer service trainers work in a standard office environment. You may also work at a call center or travel between company customer service offices. Online training and telecommuting could also be possible. You can expect to work normal office hours. However, some evenings or weekends may be required based on the company’s operating hours. Working closely with a customer service manager, you will execute customer service training that supports company objectives. Some travel may be required. 

your day-to-day tasks

As a customer service trainer, the vast majority of your time will be spent either planning training sessions or conducting training sessions with customer service professionals. Here are some of the common day-to-day tasks that are part of your role:

• Conduct customer service training sessions — in person, online or over the phone.
• Work with customer service management to create and update training materials.
• Keep up to date with the latest news and developments in customer service.
• Develop instructional materials.
• Provide one-on-one training and coaching.
• Review trainee tests and assignments
• Report on the progress of employees. 

where you can work

Customer service trainers are in demand in all industries. With so much focus on providing great service, there is a need for professional training in this area. While many customer service trainers work for small- to medium-size businesses, the most opportunities are with larger companies with large customer service departments. Customer service trainer positions are available across the U.S. Expect to see more opportunities in larger cities with a large presence of corporate offices. 

what you bring to the table

As a customer service trainer, you are required to have strong customer service experience and understanding while being able to transfer this knowledge and skills to others. Some of the skills and experience hiring companies are looking for include the following:

• customer service experience
• strong presentation skills
• the ability to motivate and encourage people
• strong organization and time management skills
• strong communication skills
• a focus on teamwork and working in a team environment
• a customer first approach 
• strong technology skills
• a keen understanding of customer service principles and best practices

training and certifications

The vast majority of customer service trainers have a number of years of experience working in the customer service field as a customer service representative, team leader or other similar role. Your experience in the field is an asset that will help you transition into the role of customer service trainer. 

While experience is an important requirement, many companies also require a bachelor’s degree. Some have a college diploma. The education requirements will vary based on the company and the type of customer service training. Additional training will be provided as part of the orientation process. 

where your career is headed

Most customer service trainers work in this or a similar role for the long term. With experience, many move on to more senior-level customer service or training positions. You could specialize in customer service training in a particular industry or work as a customer service consultant. 

If you are looking for customer service jobs in the U.S., consider working with Randstad USA. We can help you broaden your search and find jobs that match your skill set. Contact us today. 

Is your organization looking to hire an experienced customer service trainer? Contact us today to connect with qualified candidates.