- Handle incoming complex calls or outbound appointment complex calls offering compassion and empathy while using exceptional listening skills to identify the customer’s needs Resolve customer needs or concerns related to: – clarification and education on the customer’s specific benefit plans or program options – financial impact of available plan options utilizing knowledge of the following: ▪ Payroll premiums ▪ Coinsurance ▪ CopayHandle incoming complex calls or outbound appointment complex calls offering compassion and empathy while using exceptional listening skills to identify the customer’s needs Resolve customer needs or concerns related to: – clarification and education on the customer’s specific benefit plans or program options – financial impact of available plan options utilizing knowledge of the following: ▪ Payroll premiums ▪ Coinsurance ▪ Copay
