job summary: Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail. location: Cambridge, Massachusetts job type: Contract salary: $69 - 95 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials. Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training. Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels. Interviews key stakeholders and end users to analyze business processes and systems needs. Translate business requirements into functional and technical specifications. Captures use cases, user stories and conceptual process models. Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff. Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues. Provide functional support during project release go lives, which may include occasional evening or weekend work. Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail. qualifications: Jira. Financial background and understanding of securities, possibly accounting, data entry experience, relational database, and an understanding if data is entered on website, which fields feed/are parsed into other areas within platform. Responsible for: user acceptance testing with people who manage the securities intake, working with other teams collaborate and communicate. Do your work like you are doing it now, but within the new system. Person needs to create documentation and be a go to person to consolidate the bugs and give to manager to parse out. Another part is: Training. Teaching others how to use technology, SOP. Have curiosity to ask more questions to a business process and probe to make sure we're interpreting the team's understanding correctly. Good at solving puzzles, open to the complexity of the projects. skills: Top 3 technical or soft skills: Accountable, able to assess a situation and make independent recommendations with thoughtful reasons as to what led to that decision Assist with general administration, special projects, and performs other related job duties as needed. The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.