Company Overview Join a leading organization dedicated to transforming healthcare. We partner with health plans and providers to deliver innovative solutions that improve patient outcomes and enhance the healthcare experience. Our focus is on leveraging advanced technology and a patient-centric approach to drive positive change in the industry.Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team. In this vital role, you'll be the primary point of contact for our members, providers, and partners, providing exceptional service and support. You'll handle a high volume of inbound calls, addressing inquiries, resolving issues, and guiding callers through various healthcare processes.salary: $17 - $17.3 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesResponsibilities Answer calls promptly and professionally, providing accurate healthcare information. Resolve inquiries and complaints efficiently, escalating complex issues as needed. Document all interactions thoroughly and adhere to all company policies, including HIPAA. Qualifications High school diploma or equivalent required; prior call center or healthcare support experience preferred. Excellent verbal and written communication, active listening, and problem-solving skills. Proficiency in computer systems (CRM, Microsoft Office) and ability to multitask in a fast-paced environment. SkillsCall CenterCustomer ServiceQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.