The role manages planned and unplanned Sales activities that impact multiple orders/customers. This role leads meetings, both with internal stakeholders and with key customers. The work involves assessing complex issues, gathering information from stakeholders, collaborating to create solutions and communicating/implementing these solutions. The Customer Operations and Supply Chain Specialists will be responsible for running SAP queries and using reports to identify trends and problem solve any opportunities. This role will also include project management and leading process improvement with cross-functional stakeholders (internal & external). This person must have excellent knowledge of supply chain and strong problem solving, communication, and customer service skills. This person should have the ability to prioritize and have a sense of urgency for their work. They must be able to work independently to manage the complexity of the work and the various level of stakeholders, with which they interact with. Additionally, the Customer Operations and Supply Chain Specialists will be responsible for day to day customer service activities including managing a large volume of inbound emails and prioritizing work to meet our performance metrics. Must Be local Must pass assessments Must have supply chain experience salary: $24 - $24.26 per hourshift: Firstwork hours: 8:30 AM - 6 PMeducation: High SchoolResponsibilities Day to day customer service activities (i.e. order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor managed inventory; duplicate, missing, or incorrect orders; identification and correction of EDI order issues; transportation Pool Schedules; order scrubbing to adhere to TMMC policies; item conversion; combining two or more orders to ship together; McDonald’s distributor special services) Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track, and reschedule customer orders to meet customer requested delivery dates. Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources. Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates. Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations. SkillsSupply Chain (1 year of experience is preferred)Call Center Support (3 years of experience is preferred)Customer Service (4 years of experience is preferred)Active ListeningFollow-upManagingQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.