job summary: Problem Management is a key role that is an integrated end to end set of processes designed to identify and resolve root cause, minimize recurring impacts to our businesses and customers, and significantly reduce extended service restoral situations. location: Charlotte, North Carolina job type: Contract salary: $40 - 50 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Become knowledgeable in Problem Management policy, standards, and process guidelines - Managing the lifecycle of all workspace services problems following the enterprise problem management process. - Identify and document Workaround solutions of a problem - Hold weekly problem Management Meetings to ensure problems have the latest updates. - Conduct diagnosis sessions to identify and document root cause. - Monitor & Control all LOB Problems qualifications: - Ensure all problems assigned to LOB Problem Management have a valid Operational Category that includes the product name in the Operational Category - Audit all LOB open problem records to ensure updates have been done to each record within the last 30 days - Ensure LOB problems are adherent to Problem Investigations(PBI) and Problem Known Errors (PKE) aging guidelines skills: Excellent relationship management skills, written and verbal5+ years of Information Technology experience within a client support/operations environment or within the financial services industryStrong critical thinker with the analytical skills to lead the resolution process for complex problems where analysis of situations or data requires in-depth evaluation Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.