job summary: Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed.Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needsIdentifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendorsManages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data qualityPromotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement location: Plano, Texas job type: Contract salary: $36.35 - 46.35 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flowsAssesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peersRuns start-of-day application health checksPerforms traffic routing, takes servers out of tier, adds servers into tier, takes java core dumps for root cause analysis, recycles jvms, warm up jvms, and adds servers into tier during production issues on need basisReviews/updates application MRDs (monitoring requirement documents) for proper monitoringProvides application release/Change SupportReviews upcoming changes and the change runbooks(Detailed task steps)Executes the approved changes in production without any errors qualifications: Supports ARC/DR/Data center Isolation exercisesMust have excellent oral and written communication skillsWork under minimal supervision and independentlyWilling to work in shifts and on weekends on rotation basisIdentify opportunities for monitoring and automation.Develop tools, dashboards, reports, alerts using various tools like Splunk, Dynatrace to aid and improvise monitoring and day to day tasks to reduce resource overheadIdentify stability and risk items in Production, work with various teams to remediate and ensure production environment is stable, available, and resilientBachelor's degree in Computer Science, Information Technology, or related fieldProven experience in production support or a related roleExperience in supporting Java/Java web services based applications with high volume transactions skills: Working knowledge of Splunk and Dynatrace tools to identify issues in production quicklyBasic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scriptsStrong analytical and problem-solving skillsFamiliarity with incident and problem management processesExcellent communication and interpersonal skillsAbility to work effectively in a team environment and independentlyWillingness to work in shifts and provide weekend support on a rotational basisExperience with Remedy, Service now, JIRA in creating/updating/closing incident ticketsExecuting Bladelogic scripts to route traffic/recycle JVMs/enable/disable MQsRouting traffic using AIC toolRecycling JVMs using IBM Websphere/Jboss/Tomcat admin consolesExperience in using SoapUI tool to test SOAP/REST APIsEnable/disable MQs using Nastel NavigatorWorking knowledge of SQL and running queries in any DB (DB2, Oracle)Recycling JVMs using IBM Websphere/Jboss/Tomcat admin consolesExperience in using SoapUI tool to test SOAP/REST APIsEnable/disable MQs using Nastel NavigatorWorking knowledge of SQL and running queries in any DB (DB2, Oracle) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.