job summary: As a Cityworks Administrator, your day is centered around ensuring the Cityworks system runs smoothly while managing a major upgrade to the latest version of the platform, Cityworks Respond. A big part of your role is overseeing this transition, ensuring the new version is securely integrated, troubleshooting issues, and addressing any vulnerabilities that were present in the older version. This involves testing the system, coordinating updates, and ensuring that everything works seamlessly after the upgrade. Work Environment Flexibility: - Ability to adapt to flexible onsite schedules as needed, with a mix of remote and in-office work in Charlotte, NC. location: Charlotte, North Carolina job type: Contract to Perm salary: $40 - 50 per hour work hours: 9am to 6pm education: Bachelors responsibilities: In addition to the upgrade, you'll spend time troubleshooting user access issues, managing logins, and configuring user permissions to ensure everyone has the right access. Reporting is a key responsibility, where you create and modify custom reports, often working with the GIS team to ensure that asset data is accurately tracked and displayed.Supporting airfield inspections, a critical component for FAA compliance, is another significant part of your day. You ensure inspection data is captured accurately in Cityworks, keeping the system aligned with regulatory requirements.You also provide user support and training, helping both new and experienced users navigate the system, troubleshoot issues, and get the most out of Cityworks' features. Additionally, you're constantly monitoring and administering the system, performing routine maintenance, and making necessary adjustments to ensure optimal performance.Throughout your day, you balance technical system management, user support, and the ongoing upgrade process, all while ensuring that Cityworks remains secure, effective, and compliant with industry standards. Your role is vital in keeping the system running efficiently while driving improvements across asset management and operations. qualifications: Education and Experience:- 5+ years of experience in business analysis, work order and asset management concepts, and IT support.- Experience with Cityworks or other asset management systems highly preferred.- Experience with system upgrades and platform migrations, particularly in transitioning between versions or implementing new technologies (e.g., upgrading to Cityworks Respond).- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Technical Skills:- Strong knowledge of work order and asset management systems- Proficiency in and basic database management.- Familiarity with and how it integrates with asset management systems.- Knowledge of client-server technology, technical systems analysis, and software configuration- Experience with system administration, including managing user accounts, configuring permissions, and performing routine maintenance. Key Skills and Abilities:- Ability to troubleshoot and resolve technical issues in a timely manner, especially related to Cityworks and its components.- Strong experience with reporting creating and customizing reports to meet the needs of various stakeholders.- Excellent communication skills to work with stakeholders, and teams to define system needs, provide training, and explain complex technical concepts in simple terms.- Project management skills to plan, implement, and monitor system upgrades or new features.- Quality assurance skills for testing system updates, performing checks, and documenting issues and solutions. Specialized Knowledge:- Experience supporting FAA compliance and understanding of regulatory requirements for airfield inspections is a plus.- Knowledge of Cityworks Respond or similar newer versions of asset management systems. skills: Adaptability,Technical Support,Asset Management,Business Analysis,Business Process Improvement,Client Server Models,Customer Service,Communication Skills,Information Systems,Systems Analysis,Problem Solving,Project Management,Planned Maintenance,Quality Management,Regulatory Requirements,Software Configuration Management,SQL Databases,Stakeholder Management,Attention to Detail,Administration of Computer Systems,Information Technology,Self Motivation,Safety Principles,Database Administration,User Accounts Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.