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location: Green Bay, Wisconsin
job type: Contract
salary: $17.00 - 17.20 per hour
work hours: 11 to 7
education: High School
responsibilities:
- Demonstrate expert proficiency in test ordering policies, hospital processing procedures, specimen requirements, and meticulous sample preparation.
- Perform accurate remote accessioning (pre-accessioning) of specimens using client-specific protocols.
- Interpret specimen flow and tracking data using all available reports and resources, including the Hospital LIS system.
- Problem Resolution:
- Act as the primary troubleshooter for issues related to specimen types, missing information (TIQ/TNP), and additional sample requests.
- Proactively resolve client issues and manage complex problem-solving scenarios related to area of responsibility.
- Provide exceptional customer service as the key liaison between the hospital customer and the performing laboratory, offering proactive support.
- Effectively manage all inbound client calls with a positive and professional interaction.
- Collaborate with hospital laboratory staff, the sales team, and other functions to communicate information regarding problem-solving, test cancellations, and billing requirements.
- Print Quest-performed testing reports.
- Manage and execute supply ordering processes.
- Ensure all actions strictly adhere to compliance and legal requirements.
qualifications:
Required Qualifications
- 1+ years of experience
- Previous experience in a hospital laboratory environment
- Working knowledge of medical terminology applicable to a clinical laboratory setting
- Knowledge or experience with Hospital LIS Systems (Laboratory Information Systems)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
