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location: Norwood, Massachusetts
job type: Contract
salary: $38 - 44 per hour
work hours: 9 to 5
education: Bachelors
responsibilities:
This role supports the Analytical Instruments Group within the Instrument Enterprise Asset Management Services program, based in Norwood, MA.
- Oversee site and account operations in alignment with contract terms and Statements of Work, driving revenue growth, margin improvement, and client retention.
- Develop and maintain strong relationships with clients, vendors, and internal stakeholders.
- Promote customer satisfaction through continuous improvement initiatives and performance monitoring.
- Ensure compliance with regulatory standards and asset/inventory management requirements.
- Monitor service delivery for timeliness, accuracy, and quality.
- Maintain accurate and up-to-date data in internal systems (e.g., service requests, work orders, purchase orders, CMMS).
- Review service reports and invoices to ensure accuracy, completeness, and procedural compliance.
- Maintain service and financial documentation while ensuring vendor compliance.
- Lead and manage a team responsible for coordinating onsite equipment service, including engineer access and issue resolution.
- Support site service personnel and broader account needs.
- Adhere to all company safety, security, and operational policies.
- Meet with the customer's Lab Operations team 1-2 times per week to provide updates on service performance, key metrics, and open actions.
qualifications:
- Bachelor's degree or equivalent experience
- 3-5 years of relevant industry experience (life sciences, healthcare, biomedical, agriculture, or related field)
- 2+ years of supervisory or people management experience
- Working knowledge of laboratory operations, safety protocols, and engineering processes
- Experience with CMMS and related data management systems; MaintainX, Limble, UpKeep, Fiix, and IBM Maximo, which manage assets, work orders, and inventory
skills: MS-EXCEL, Safety Data Analysis
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
