A Quality Technician is needed for a manufacturing company considered one of the world's leading innovators in materials science in the Tewksbury, MA area. This role is responsible for acting as the first point of contact for quality and regulatory inquiries, providing support, triaging issues, and collaborating with cross-functional teams to ensure customer satisfaction and support continuous improvement projects.
location: Tewksbury, Massachusetts
job type: Contract
salary: $21.40 - 24.72 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Perform first-level triage of customer complaints and emails.
- Sort incoming inquiries, identify duplicates, and assign them to the correct functions.
- Identify and escalate urgent quality and regulatory issues according to QRS guidelines.
- Collaborate with internal teams like Quality, Regulatory, Sales, and Customer Service to ensure customer satisfaction.
- Work with cross-functional teams on continuous improvement projects aimed at improving customer experience.
- Prioritize daily tasks and communicate professionally with both external customers and internal teams.
- Success is measured by meeting work targets, following QRS policies, and effectively interacting with customers and colleagues.
- You must be able to appropriately determine which issues require escalation.
- Experience handling time-sensitive customer requests and prioritizing tasks.
- Proficiency in Microsoft Office and the ability to quickly learn new systems.
- Experience in a customer-facing, manufacturing, or quality/regulatory role, preferably in the medical device or clinical industries.
- Excellent verbal and written communication skills.
- Experience with designing reports and metrics.
- Knowledge of specific software like ETQ, SharePoint, Salesforce, and PeopleSoft.
- A passion for innovation and continuous improvement.
- Multilingual skills are a plus.
- A high school diploma or GED is required, with an Associate's degree preferred.
- At least 2-4 years of experience in a customer-facing role.
- Demonstrated knowledge of quality and regulatory practices is strongly encouraged.
qualifications:
- Experience level: Experienced
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
