A Customer Service Representative is needed for a world class utility company in the Muncie, IN area. This is a Customer Service Representative role responsible for managing the new utility installation process, serving as the primary customer contact, coordinating scheduling with internal teams, utilizing the CRM system.
location: Muncie, Indiana
job type: Contract
salary: $24.64 - 31.69 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Acts as the primary customer contact for new installations, addressing inquiries, concerns, and providing updates.
- Collaborates with internal departments for timely scheduling and completion of installations.
- Maintains accurate records in the CRM system.
- Educates customers on utility services and energy efficiency.
- Contributes to process improvements for enhanced customer satisfaction and efficiency.
- Utilizes knowledge of equipment and systems, maintains intermediate computer literacy to ensure cost-effective work.
- Trains and guides employees, adhering to company policies and fostering a cooperative environment.
- Previous customer service experience (utility or service industry preferred).
- strong communication and interpersonal skills required.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in CRM software and Microsoft Office Suite.
- Requires exceptional verbal and written communication skills with a strong emphasis on problem-solving.
- Requires strong organizational, analytical, and prioritization abilities.
- High school diploma or equivalent required; Associate Degree in Engineering Technology, Business, Communications, or related field preferred.
- 2 years of utility industry experience with a Bachelor's Degree.
- 4 years of related experience with an Associate Degree.
- 6 years of related experience with a High School Diploma/GED.
qualifications:
- Experience level: Experienced
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
