An Administration Coordinator for a medical devices and equipment manufacturing company is needed in the Redmond, WA area. The role is a dual-function position providing specialized clerical support (data compilation, reporting, filing, and coding) while also serving as a Quality Support Coordinator who acts as the primary customer liaison for quality issues, manages inquiries, coordinates internal responses, documents interactions, and supports the maintenance of the Global Quality Management System (QMS).
location: Redmond, Washington
job type: Contract
salary: $21.42 - 23.00 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Manage customer inquiries, coordinating timely responses.
- Ensure customer needs are met with professionalism and care.
- Work closely with internal teams for efficient execution of customer-facing activities.
- Oversee and coordinate all field-related activities scoped within PFA Executions.
- Act as the primary point of contact for customer inquiries, concerns, and feedback.
- Provide timely and accurate responses (documentation, product support, issue resolution).
- Coordinate with internal teams for smooth handling of activities and follow-ups.
- Maintain clear and consistent communication with customers.
- Track and document customer interactions, ensuring records are up to date.
- Support product issue resolution (returns, replacements, troubleshooting).
- Develop and maintain customer service tools (FAQs, templates, checklists).
- Collaborate with cross-functional teams to improve customer experience and streamline quality delivery.
- Knowledge acquired through experience, specialized education, or training.
- Has clearly defined procedures, tasks, and guidelines.
- Requires a basic understanding of work routines/procedures in own discipline.
- Technical procedures are well defined.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
